// LEGAL — SLA
Service Level Agreement
// DRAFT — PENDING LEGAL REVIEW
This document is under preparation ahead of public launch. The final version will be reviewed by qualified counsel before going live.
Founding operators receive the finalized agreement directly via email before their first invoice. For specific questions about the policies that will govern your account, please contact operators.
// THIS DOCUMENT WILL COVER
- 01 Service availability targets by plan tier
- 02 How uptime is measured and reported
- 03 Excluded events (scheduled maintenance, force majeure)
- 04 SLA credit calculation and amounts
- 05 How to claim credits (automatic vs. requested)
- 06 Network performance commitments
- 07 Support response time commitments
- 08 Status page transparency commitments